Return Policy

Our return policy is designed to provide customers with sufficient time and flexibility to evaluate their purchases and determine if they meet expectations. We understand that even carefully considered items may not always feel right once they arrive, which is why customers have thirty days from the date the carrier confirms delivery to request a return. During this period, you are welcome to contact our support team at voluspaofficial@outlook.com to initiate the process if an item does not meet your needs.

To be eligible for a return, all products must remain in their original, unused condition. Items should show no signs of wear, damage, or alterations, and all original components must be included. This includes packaging, labels, tags, inserts, seals, protective coverings, and any accessories or documentation that were provided with the product. Careful repackaging using the original materials is essential to ensure the item reaches us safely. A valid proof of purchase, such as an order confirmation email or digital receipt, is required to confirm the transaction and facilitate the return.

To begin a return, reach out to our support team at voluspaofficial@outlook.com. Once your request is received, our team will review the information to confirm it meets the criteria outlined in the return policy. If approved, you will receive a prepaid shipping label along with detailed instructions for sending the item back. It is important to follow these instructions precisely. Using a different shipping method or carrier could lead to tracking issues, delays, or failure for the return to arrive at our facility, which may postpone or prevent the refund. Our team is available throughout the process to answer questions and provide guidance when needed.

We encourage inspecting each order promptly upon delivery. Early review helps identify potential issues such as transit damage, manufacturing defects, or items that do not match the original order. Reporting any concerns quickly allows us to respond efficiently and offer the most appropriate solution, whether that involves a refund, replacement, or alternative resolution. Delays in reporting may complicate verification and extend the overall return process.

While the majority of products are eligible for returns, certain items may be restricted due to hygiene, safety, or special handling considerations. If you are uncertain whether a product qualifies, please contact us before sending it back. For exchanges, the original item must be returned and approved prior to placing a new order for the replacement. This ensures proper inventory tracking and facilitates a smoother process for all parties involved.

Customers located in the European Union benefit from a fourteen-day cooling-off period, which allows them to cancel or return an order without providing a reason. This right exists in addition to the standard return policy. All usual conditions apply, meaning items must be unused, undamaged, unwashed, returned with all original packaging, and accompanied by proof of purchase.

Once returned items arrive at our facility, they are inspected to confirm that all conditions have been met. Customers are notified of the inspection results, and approved refunds are issued to the original payment method used during checkout. Refunds are generally processed within ten business days, though the exact timing may vary depending on the bank or payment provider.

If a refund has not been received within fifteen business days of approval, customers should contact us at voluspaofficial@outlook.com so we can investigate and resolve any issues. Our objective is to ensure that the returns process is transparent, reliable, and fair from start to finish, providing a smooth and stress-free experience whenever a return is necessary.