Shipping Policy

Delivery times can vary due to a variety of logistical and environmental factors, meaning the time it takes for an order to reach its destination may differ from shipment to shipment. Each package travels through a network of carriers, distribution centers, and processing stages, all of which can affect transit speed. The distance from our fulfillment center to the delivery address plays a significant role, with longer routes naturally taking more time. Other elements, such as carrier workload, regional demand, peak shopping periods, overall shipping volume, and weather events including storms or extreme temperatures, can also influence delivery timing. Under typical conditions, most orders are delivered within ten to twenty business days, with business days excluding weekends and public holidays. While this timeframe serves as a general guideline, unexpected circumstances can occasionally lead to delays for both domestic and international shipments.

Because shipping is subject to change during transit, we are unable to guarantee a precise delivery date. Once an order is confirmed and enters processing, all shipping details, including the address and routing, are finalized. Changes cannot be made after the package has been entered into the carrier’s system, so it is important to provide complete and accurate information before completing a purchase. Ensuring correct address details helps prevent misdeliveries, returns, or delays caused by incorrect or incomplete information.

Once the package leaves our warehouse, responsibility transfers to the shipping carrier. During transit, packages may pass through multiple distribution hubs, each affected by workload, staffing availability, security checks, or weather-related delays. Occasionally, carriers may temporarily hold a package if address verification is required or if other issues arise. In rare cases, an item may become unavailable after an order is placed. If this happens, we will notify the customer, remove the unavailable item from the order, and issue a refund for that portion of the purchase.

All orders are shipped free of charge, regardless of total cost or destination. Certain deliveries may require a signature or the recipient’s presence. If a delivery attempt fails, the carrier may attempt redelivery, and multiple unsuccessful attempts could result in the package being returned to us, leading to order cancellation and a refund to the original payment method. To minimize missed deliveries, customers should monitor tracking updates and ensure someone is available during the expected delivery window.

Order tracking is available throughout the shipping process via our website, allowing customers to follow their package from processing to transit with the carrier. Tracking updates provide visibility and reassurance while waiting for delivery.

Some orders may be delayed, not processed, or not shipped due to circumstances such as out-of-stock items, unsupported destinations, addresses requiring a physical location rather than a P.O. Box, or issues with payment verification. Mistakes in shipping or payment information can also result in cancellations or delays.

If a customer receives an item that does not match their order, they should contact us promptly to arrange a return and refund. Returns for sizing or other issues are accepted, though a new order must be placed for the correct item. If a shipment exceeds the estimated delivery timeframe, customers should first check tracking information. If the tracking shows inactivity or no movement, support is available by contacting us at voluspaofficial@outlook.com, and our team will review the situation and work to resolve any issues as efficiently as possible.