Shopping Support
Promotions are intended to enhance your shopping experience by offering additional value through discounts, special offers, and curated programs. To maintain clarity and fairness, each promotion is governed by specific terms. Items purchased during a sale are final and cannot be returned or exchanged. Only one promotional code can be used per order, and promotional offers cannot be combined. Introductory discounts for new subscribers are valid for a single qualifying first order and cannot be reused. Complimentary items included with select promotions are subject to availability and may not be combined with other offers.
Occasionally, online orders may qualify for perks such as free shipping or sample items. These benefits typically apply to designated regions, are limited to one per order, and are available while supplies last. Complimentary items or samples cannot be returned, exchanged, or redeemed for cash or credit. If a specific sample is unavailable, a substitute of comparable value may be provided. Offers are non-transferable and may be changed or discontinued at any time at the brand’s discretion.
Certain promotions may include gifts with purchase when a minimum order value is reached. These gifts are provided as a courtesy, are subject to availability, and cannot be redeemed independently, transferred, or applied to previous purchases. Gifts are offered for a limited time and may change without prior notice.
Gift services may be available for select items to enhance special occasions. Hand-wrapped presentation may be offered for an additional fee and could require extra processing time. Gift wrapping typically includes premium materials and the option for a personalized note, with each item wrapped individually. Once an order is placed, gift wrap selections and messages cannot be altered. Gift services are final sale, not eligible for returns or discounts, and availability may vary by location.
New subscribers to the mailing list may receive a welcome offer for use on a first qualifying online purchase. Certain products or custom configurations may be excluded, and regional eligibility may apply. Welcome offers are non-transferable, cannot be applied retroactively, and may be changed or discontinued at any time.
Custom gift sets are created per order based on customer selections and are considered final sale, not eligible for returns, exchanges, or discounts. Availability may be limited to specific regions, and configurations cannot be modified after checkout. Select fragrance purchases may include complimentary accessories, with optional personalization for an additional fee. Personalized items require extra processing time, are final sale, and are not eligible for return or exchange. Personalization is generally excluded from promotional discounts and may only be offered in select regions.
Gift cards are available in digital and physical formats with fixed denominations and may be redeemed online or at participating locations. Gift cards are final sale, cannot be returned or modified, and are excluded from promotional discounts. Regional restrictions may apply.
Subscription programs allow customers to receive selected products automatically on a recurring schedule, providing ongoing savings. Subscriptions can be managed, adjusted, skipped, or canceled prior to order processing. Notifications are typically sent before each shipment to allow changes. Once processing begins, modifications may no longer be possible. Subscription discounts may have limitations and may exclude services such as gift wrapping.
Order processing and shipping times vary depending on location and the selected method. Orders are processed within standard business timeframes and then shipped via the chosen carrier. Processing and transit times should be considered, especially during peak periods or holidays, as operational closures may delay shipments, including expedited orders. Customers are encouraged to plan accordingly.
Customer satisfaction remains a priority. While some items are final sale, returns may be available for eligible products under the applicable return policy. Free returns may also be offered in accordance with defined guidelines. All promotional terms, shipping timelines, and offers are subject to change, and promotions are void where prohibited.